Help & Frequently Asked Questions

Is the app free?

Yes, the app is free to download and includes sample content. Full access to all practice exams requires a premium subscription.

How do I cancel my subscription?

Open Settings on your iPhone → tap your name → Subscriptions → select Prep DELE C2 → Cancel Subscription. You'll keep access until the end of your current billing period.

How do I restore my purchases?

Open the app → go to the Account tab → tap Restore Purchases. Make sure you're using the same Apple ID you used for the original purchase.

How do I delete my account?

Open the app → Account → Delete Account. This will permanently delete all your progress data. This action cannot be undone.

Audio is not working

Check that your iPhone is not in silent mode (side switch). Also verify that the volume is up and that no Bluetooth headphones are connected that you're not using. If the issue persists, restart the app.

My subscription is not activating

Close the app completely and reopen it. If the issue persists, go to Account → Restore Purchases. If it still doesn't work, email us at [email protected] with your Apple ID and we'll help you.

Are you affiliated with Instituto Cervantes?

No. Prep DELE C2 is an independent exam preparation app. We are not affiliated with Instituto Cervantes or Spain's Ministry of Education. Our content follows the official exam format to give you the best possible preparation.

Need more help?

Email us at [email protected] and we'll respond within 24 hours.